These Terms of Use govern the use of the email and related services (the "Service") provided by MC Grup Toptan Gıda Teknoloji San. Tic. Ltd. Şti. (the "Provider") through imail.com.tr. By using the Service you agree to these terms.
1. Scope of the Service
The Service covers the provision of mailboxes, email setup on customers' own domains for business customers (including SPF/DKIM/DMARC) and the related management panels. Service features may be improved without prior notice.
2. Account and Security
You are responsible for the security of your account, the confidentiality of your password and all activity carried out under your account. If you notice unauthorised use, you must inform us immediately.
3. Acceptable Use
The Service may not be used for spam or bulk unsolicited email, phishing, distributing malware, hosting unlawful content or any activity that infringes the rights of third parties. Accounts or domains breaching these rules may be suspended or closed.
4. Fees
Business plans are billed at the price and for the period (monthly/yearly) stated at the time of purchase. Your subscription starts once payment is confirmed. Service may be suspended for subscriptions that are not renewed at the end of the term.
5. Intellectual Property
The software, design and brand elements of the Service belong to the Provider. The content and data that belong to you remain your property.
6. Limitation of Liability
The Service is provided "as is". The Provider cannot be held liable for indirect damages arising from force majeure, third-party infrastructure outages or user error. We recommend keeping your own backups of important data.
7. Termination
You may close your account at any time. The Provider reserves the right to suspend or terminate the Service in the event of a breach of these terms.
8. Changes and Governing Law
These terms may be updated; the current version is published on this page. Disputes are governed by the laws of the Republic of Türkiye, and the competent courts and enforcement offices are those of the Provider's place of business.
9. Accounts Opened via a Management Panel
A free @imail account opened through a business's dealer/management panel belongs to the business that owns the panel, not to the person who opened it. The account is managed through the panel by the business's authorised panel administrator; it stays with the business even if the authorised person or employee changes. The business is responsible for who uses the account and for protecting its password.
When the account is connected to the panel, the panel reads and sends e-mail through imail. The account password is not stored in the panel; for this the panel keeps an encrypted access key with limited permissions. If the account is also used to send the panel's system e-mails, the panel additionally stores, in its e-mail sending settings, a separate app password that can only send e-mail; this is not the account password and it can be revoked from the panel. The connection can be removed from the panel at any time.
A free account can send at most 50 e-mails per hour. This limit also applies when the account is used to send the panel's system e-mails (for example notifications to dealers); e-mails over the limit are not sent and are not automatically re-sent later. Business e-mail is recommended for businesses that need higher sending volumes.
10. Business E-mail via a Management Panel
Business e-mail set up on the business's own domain through a management panel is charged as a panel module package via PayStore; payment is made to PayStore, not to imail.com.tr. The package price, period and scope are shown on the purchase screen. On first purchase, the first 12 months are free; later periods are charged at the package price.
During setup, the domain's e-mail-related DNS records (MX, SPF, DKIM, DMARC and automatic configuration records) are managed by the Provider. Records belonging to another e-mail provider are removed only with the business's approval; after removal, e-mail no longer reaches addresses at that provider. The SPF record is rewritten to authorise only the domain's imail mail server; e-mail sent on behalf of the domain from other systems (for example a website or another e-mail service) may be rejected or treated as spam by recipients.
If payment stops or the package is cancelled, a 7-day grace period is granted, during which the service keeps working. If no payment is made by the end of the grace period, the service is suspended: the domain is deactivated on the mail server, e-mail cannot be sent or received, and incoming e-mail is returned to the sender. Mailboxes and their contents are not deleted during suspension; the service reopens automatically once payment resumes.
Suspended accounts are not deleted automatically. If a suspension lasts longer than 180 days, the mailboxes and their contents may be deleted manually by the Provider; no deletion takes place before 180 days have passed. Deleted data cannot be recovered.